Return & Refund Policy

Return & Refund Policy

At F1 Fire Fold, every product is crafted with care and undergoes quality checks before dispatch. As many of our products are personalized and made specifically for each customer, our return and refund policy differs from that of standard retail products.

By placing an order with F1 Fire Fold, you acknowledge and agree to this Return & Refund Policy.

1. Personalized Products

The majority of our personalized products are custom-made exclusively for you.

This includes, but is not limited to:

Personalized Cutlery

Personalized Jewellery

Personalized Perfumes

Personalized Gift Boxes

Personalized Corporate Gifts

Personalized Accessories

Custom Engraved Products

Products with Customer Names

Products with Initials

Products with Logos

Products with Custom Messages

Because these products are manufactured specifically according to your instructions, they cannot be returned, exchanged, or refunded simply because you change your mind or no longer require the product.

2. Eligible Returns

We will gladly assist you if:

• You received the wrong product.
• Your personalization differs from the details submitted in your confirmed order due to our error.
• The product has a manufacturing defect.
• The product was damaged during transit.
• A product or accessory listed in the order is missing.

3. Non-Returnable Items

Unless required by applicable law, the following items are not eligible for return or refund:

Personalized products

Customized products

Gift cards

Clearance or sale items marked "Final Sale"

Products damaged due to misuse

Products altered after delivery

Products without original packaging (where applicable)

Products showing signs of use (unless defective)

4. Customer Responsibility

Before confirming your order, please carefully review:

Name spellings

Initials

Dates

Messages

Logos

Uploaded artwork

Product selection

Quantity

Colour or finish

Shipping address

Contact information

F1 Fire Fold is not responsible for errors resulting from incorrect information submitted by the customer.

5. Return Request Timeline

Any issue must be reported within 48 hours of delivery.

Your request should include:

Order Number

Customer Name

Contact Number

Clear photographs of the product

Photographs of the packaging (if damaged)

Description of the issue

Claims submitted after 48 hours may not qualify for return, replacement, or refund unless otherwise required by law.

6. Return Approval Process

Each return request is individually reviewed by our support team.

If approved, we may offer one of the following remedies:

Free replacement

Repair (where applicable)

Store credit

Partial refund

Full refund

The appropriate resolution will depend on the nature of the issue.

7. Refund Method

Approved refunds will be processed through the original payment method used for the purchase whenever possible.

Where this is not feasible, an alternative refund method may be mutually agreed upon.

Refund processing times depend on the payment provider and may vary.

8. Refund Processing Time

Once a refund is approved:

Refunds are generally initiated within 5–10 business days.

Banks and payment gateways may require additional time for the amount to reflect in your account.

F1 Fire Fold is not responsible for delays caused by financial institutions or payment providers.

9. Replacement Policy

Where replacement is approved:

Replacement production will begin after verification.

Personalized replacements may require new production time.

Replacement shipping will be arranged by F1 Fire Fold.

10. Damaged During Transit

If your package arrives damaged:

Photograph the package before opening.

Photograph the damaged product.

Contact us within 48 hours.

Retain the original packaging until the claim is resolved.

Failure to provide sufficient evidence may affect claim approval.

11. Manufacturing Variations

Minor variations may naturally occur in:

Engraving depth

Metal finish

Colour tone

Handmade products

Laser marking

Packaging

Such minor variations do not constitute manufacturing defects and are not grounds for return or refund.

12. Portable Charcoal Grills

Portable grills may only be returned if:

Manufacturing defect exists.

Incorrect product was delivered.

Product was damaged during shipping.

Products damaged due to improper assembly, misuse, overheating, modifications, or failure to follow safety instructions are not eligible for return or warranty claims.

13. Jewellery

Personalized jewellery cannot be returned due to:

Incorrect size selected by the customer.

Change of preference.

Colour preference.

Engraving approved by the customer.

Returns are accepted only for verified manufacturing defects or incorrect products supplied by F1 Fire Fold.

14. Perfumes & Fragrances

For hygiene and safety reasons, perfumes and fragrances cannot be returned once opened or used.

Replacement may be provided only if:

Incorrect product received.

Product leaked during transit.

Manufacturing defect.

Damaged packaging affecting product usability.

15. Corporate & Bulk Orders

Corporate, wholesale, and bulk orders are governed by the terms agreed upon in the quotation or purchase agreement.

Returns, refunds, or replacements for bulk orders will be handled according to those agreed commercial terms.

16. Cancellation After Dispatch

Orders cannot be cancelled once they have been dispatched.

If delivery is refused without a valid reason, shipping and handling charges may be deducted from any eligible refund.

Personalized products remain non-refundable even if delivery is refused.

17. Right to Refuse Returns

F1 Fire Fold reserves the right to refuse return requests where:

The claim is fraudulent.

Evidence is insufficient.

The product has been intentionally damaged.

The product has been used beyond reasonable inspection.

The request falls outside this policy.

18. Contact Us

For return or refund assistance, please contact:

F1 Fire Fold

📧 Email: info@f1firefold.com

📞 Phone / WhatsApp: +91 83173 53699

🕒 Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST

Thank you for choosing F1 Fire Fold.

Our goal is to ensure every customer receives a premium product and exceptional service.

Crafted for Moments. Made for Memories.