Cancellation Policy
Cancellation Policy
At F1 Fire Fold, we understand that customers may occasionally need to cancel an order. As many of our products are personalized and manufactured specifically for each customer, cancellation requests are subject to the terms outlined below.
By placing an order with F1 Fire Fold, you agree to this Cancellation Policy.
1. Order Cancellation
Customers may request cancellation of an order before production or processing has commenced.
Cancellation requests should be submitted as soon as possible after placing the order by contacting our Customer Support team.
Submission of a cancellation request does not automatically guarantee cancellation. All requests are subject to review and approval by F1 Fire Fold.
2. Personalized & Custom-Made Products
The majority of our personalized products are manufactured specifically according to customer-provided details.
This includes, but is not limited to:
Personalized Cutlery
Personalized Jewellery
Personalized Perfumes
Personalized Gift Boxes
Personalized Corporate Gifts
Laser Engraved Products
Custom Logo Products
Products with Customer Names
Products with Initials
Products with Custom Messages
Once production, engraving, printing, customization, packaging, or branding has begun, the order cannot be cancelled.
3. Cancellation Before Production
If your cancellation request is approved before production begins:
The order will be cancelled.
Any eligible refund will be processed through the original payment method, subject to applicable payment gateway deductions where permitted by law.
Refund processing timelines are outlined in our Return & Refund Policy.
4. Orders That Cannot Be Cancelled
Cancellation requests will generally not be accepted if:
Personalization has been approved.
Engraving has commenced.
Manufacturing has started.
Packaging has begun.
The order has been dispatched.
A courier tracking number has been generated and the shipment has been handed over for delivery.
5. Corporate & Bulk Orders
Corporate, wholesale, and bulk orders are produced according to approved quotations and customer specifications.
Cancellation of such orders may not be possible once:
Purchase orders have been confirmed.
Artwork has been approved.
Production materials have been procured.
Manufacturing has commenced.
Any cancellation charges, if applicable, will be communicated in the quotation or purchase agreement.
6. Address Changes & Order Modifications
Customers wishing to change:
Delivery Address
Contact Details
Personalization Information
Quantity
Product Variant
must contact us immediately after placing the order.
Requests will be accommodated only if production has not yet commenced.
Once an order enters production or has been dispatched, modifications may no longer be possible.
7. Cancellation Due to Payment Failure
Orders with unsuccessful or incomplete payments will not be processed.
F1 Fire Fold reserves the right to automatically cancel such orders without prior notice.
8. Cancellation by F1 Fire Fold
We reserve the right to cancel any order if:
The product becomes unavailable.
There is a pricing or technical error.
Fraudulent activity is suspected.
Payment verification fails.
Incorrect or incomplete customer information is provided.
The order violates applicable laws or our Terms & Conditions.
Where payment has already been received, eligible refunds will be processed accordingly.
9. Refused Deliveries
If a customer refuses delivery without a valid reason:
Personalized products will not qualify for a refund.
Return shipping and handling charges may be deducted from any eligible refund for non-personalized products.
Re-delivery may incur additional shipping charges.
10. Refunds for Cancelled Orders
Where cancellation is approved before production:
Refunds will generally be initiated within 5–10 business days.
Processing times may vary depending on banks and payment gateways.
For more information, please refer to our Return & Refund Policy.
11. Force Majeure
F1 Fire Fold shall not be liable for cancellation delays or inability to fulfil orders due to events beyond our reasonable control, including:
Natural disasters
Government restrictions
Labour strikes
Transport disruptions
Public emergencies
Customs delays
Technical failures
Other unforeseen circumstances
In such cases, customers will be informed and an appropriate resolution will be offered where possible.
12. Contact Us
For cancellation requests or assistance, please contact:
F1 Fire Fold
📧 Email: info@f1firefold.com
📞 Phone / WhatsApp: +91 83173 53699
🕒 Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST
🌐 Website: www.f1firefold.com
Thank you for choosing F1 Fire Fold.
We appreciate your understanding that every personalized creation is crafted exclusively for you.
Crafted for Moments. Made for Memories.