Shipping Policy

Shipping Policy

Effective Date: March 12, 2026  |  Last Updated: March 12, 2026

At F1 Fire Fold, we are committed to delivering every order safely, securely, and on time. This Shipping Policy explains our order processing, dispatch, shipping timelines, delivery procedures, and related terms.

By placing an order with F1 Fire Fold, you agree to this Shipping Policy.

1. Order Processing

All orders are processed after successful payment confirmation unless otherwise agreed for approved corporate or bulk orders.

Estimated processing times:

Personalized Products

• 2–7 Business Days

Portable Charcoal Grills

• 5–10 Business Days

Corporate & Bulk Orders

• As per the approved quotation or mutually agreed production schedule.

Business days exclude Sundays and public holidays.

Processing time is separate from courier transit time.

2. Personalization Production Time

Since many of our products are made specifically for each customer, additional production time may be required.

Personalization includes:

• Laser Engraving
• Name Engraving
• Logo Engraving
• Custom Messages
• Gift Packaging
• Thank You Cards
• Corporate Branding

Production will begin only after:

• Successful payment
• Final artwork approval (if applicable)
• Confirmation of personalization details

Incorrect or incomplete personalization details may delay production.

3. Shipping Coverage

We currently ship across most serviceable locations within India.

As we expand, international shipping may be available for selected products and destinations, subject to customs regulations and shipping partner availability.

Certain products may not be eligible for international shipping due to regulatory restrictions.

4. Shipping Charges

India

Eligible products may qualify for Free Shipping Across India, as displayed on the product page.

Where shipping charges apply, they will be clearly shown during checkout before payment.

International Orders

International shipping charges vary based on:

• Destination country
• Product weight
• Package dimensions
• Shipping method
• Customs regulations

Applicable shipping charges will be communicated before order confirmation.

Import duties, customs charges, VAT, or local taxes imposed by the destination country are generally the responsibility of the customer unless expressly stated otherwise.

5. Delivery Time

Estimated delivery timelines:

These timelines are estimates only and are not guaranteed delivery dates.

6. Courier Partners

Orders may be shipped through trusted logistics partners selected by F1 Fire Fold.

Courier selection depends on:

• Delivery location
• Product category
• Package size
• Service availability

Courier partners may change without prior notice.

7. Order Tracking

Once your order has been dispatched, you will receive shipment information via:

• Email
• SMS (where available)
• WhatsApp (where available)

Tracking details may take up to 24 hours to become active after dispatch.

8. Delivery Address

Customers are responsible for providing accurate delivery information, including:

• Recipient Name
• Mobile Number
• Complete Address
• Landmark (if applicable)
• City
• State
• PIN Code
• Country (for international shipments)

F1 Fire Fold is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

9. Address Changes

Requests to change the delivery address must be made before dispatch.

Once an order has been handed over to the courier partner, address modifications may not be possible.

Additional charges may apply if re-routing or re-delivery is required.

10. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Recipient unavailable
• Refusal to accept delivery
• Failure to respond to courier communications

the shipment may be returned to us.

Re-shipping charges may apply.

11. Delayed Deliveries

While we strive to meet estimated timelines, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Festivals
• High order volumes
• Courier operational issues
• Government restrictions
• Customs inspections (international orders)

Such delays shall not entitle customers to compensation unless required by applicable law.

12. Damaged Packages

If your package appears damaged upon delivery:

• Photograph the package before opening.
• Photograph the damaged product(s).
• Contact F1 Fire Fold within 48 hours of delivery.

Claims reported after this period may not be eligible for replacement or compensation.

13. Missing Items

If any item is missing from your order:

• Notify us within 48 hours of delivery.
• Provide your order number and photographs of the received package.

We will investigate and resolve the issue as quickly as possible.

14. Lost Shipments

If a shipment is confirmed as lost in transit by our courier partner, F1 Fire Fold will, at its discretion:

• Arrange a replacement; or
• Issue a refund where a replacement is not feasible.

Investigations may take several business days depending on the courier partner.

15. International Customs & Duties

International shipments may be subject to:

• Customs inspections
• Import duties
• VAT
• Local taxes
• Clearance charges

These charges are generally the responsibility of the customer unless otherwise agreed in writing.

Failure to pay applicable customs charges may result in delays, return, or disposal of the shipment by the destination country's customs authorities.

16. Corporate & Bulk Deliveries

Corporate and bulk orders may have:

• Multiple delivery addresses
• Staggered dispatch schedules
• Dedicated packaging
• Custom branding
• Scheduled delivery dates

Specific logistics arrangements will be confirmed in the quotation or purchase agreement.

17. Force Majeure

F1 Fire Fold shall not be liable for delays or non-delivery caused by events beyond our reasonable control, including but not limited to:

• Floods
• Earthquakes
• Fire
• Pandemic or epidemic
• War
• Civil unrest
• Labour strikes
• Transportation disruptions
• Government restrictions
• Customs delays
• Internet or communication failures

18. Contact Us

For shipping-related questions, please contact:

F1 Fire Fold

📧 Email: info@f1firefold.com

📞 Phone / WhatsApp: +91 83173 53699

🕒 Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST

Thank you for shopping with F1 Fire Fold.

Crafted for Moments. Made for Memories.

© 2026 F1 Fire Fold. All Rights Reserved.